1 YEAR SUBSCRIPTION
Commercial Use
pfSense Plus Annual Software Subscription (Commercial Use)
- Migration upgrade from pfSense 2.7 to pfSense Plus
- Commercial use, subject to End User License Agreement (EULA)
- Access to the Netgate Global Support team in our Technical Assistance Center (TAC)
- Select your preferred TAC support level: Pro or Enterprise.
All TAC support levels include:
- Full access to pfSense Plus documentation
- Technical assistance via Netgate user forum
- 24x7x365 Netgate Global Support TAC team access
TAC Lite also includes:
- Netgate hardware appliance warranty and support
- Zero-to-Ping commitment
- Service Desk Portal and email access
- Best effort initial response SLA
TAC Pro also includes:
- Service Desk Portal and email access
- 24-hour target initial response SLA
TAC Enterprise also includes:
- Contact via phone, Service Desk Portal or email access
- 4-hour target initial response SLA
TAC Professional Support
Support Overview
Our mission is to minimize disruption to your business and increase the value of your investment with the appropriate level of customer support from the company behind pfSense+ software. Pick a support plan that fits your business requirements and let us handle the rest.
Details on available support plans are available here.
Purchasing the TAC PROFESSIONAL 24x7x365 support subscription from Netgate is fast and easy. Follow these simple steps:
- If you are upgrading from pfSense CE, select the “Upgrade” option.
- If you are renewing your pfSense+ Software Subscription, select the “Renewal” option, and input your Netgate Device ID (NDI) into the input field. The Netgate Device ID is located on the pfSense+ software dashboard. Copy and paste it into the Netgate Device ID field above.
- Select the term of 1, 2 or 3 years.
- Click the “+ Add to Cart” button above.
For volume discounts of 11 or more, or if you have additional questions, email us at [email protected] or call us at +1 512 646 4100.
Note:
- Support is sold on a per-install basis. Only installs with a valid support subscription will be covered.
- TAC subscriptions are available for pfSense Plus ONLY. If you have pfSense CE, you will be required to migrate before requesting assistance. Documentation on how to migrate from pfSense CE to pfSense Plus can be found here.
- TAC subscriptions are non-refundable.
